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Our Service Department is headed up by Gary Cagle.  Although Gary no longer runs service calls, he is in-house to assist the technicians on their routes, keep up with the parts special orders, and is available on the parts counter to assist customers when they need some special expertise. 

We have three technicians who run service routes for us... their combined experience is nearing 100 years!  All of our techs drive service vehicles stocked with the parts most likely needed for their repairs of the day.  In case you wonder why you get asked so many questions when you set up a service call, that's the reason.  To save everyone time and effort, we like to make sure the techs can bring the parts with them on their first trip.  That's not always possible, but we do our best. 

When you call in to set up a service call, it is always advisable to have readily available: 

• Your name

• Property address

• Major cross streets

• Phone number where you can be reached prior to the call

• Type of appliance -- washer, dryer (gas/electric), dishwasher, cook top, oven, etc.  If an appliance is built in or in a cabinet of some kind, it is helpful to let the dispatcher know.

• Brand of appliance, including model number (Maytag, Jenn-Air, etc.)

• Approximate age of appliance

• Do you have an extended warranty

• Was the appliance purchased from Cagles

• What problems are you experiencing with your appliance

• If you are a landlord, the tenant's contact info as well as landlord's and the billing information if you have a charge account established

Our service dispatchers may ask you additional questions, and they are just to assist the technician for his call, and to help them in their routing and timing of the calls.  The dispatcher will initially give you a specific day that a tech can come, but cannot generally give you a time range until the morning of the call.  We encourage all customers to call the morning of a service call to find out the approximate time.  At that time (after 9 am) we will be able to give you a 3 hour range of time to expect the technician.  Please be aware, circumstances do arise when those time frames need to be adjusted, but we make our best attempt to contact you ahead of time to make sure we still come at a convenient time.